Okay, I am really frustrated and disappointed with our air conditioning and heating company. In May, we had a new HVAC system installed with Hobson Air Conditioning and Heating (Comfort Experts) based out of Weatherford, Texas. They are supposed to be the “Comfort Experts.” Instead they have turned out to be the “Never Show Up Experts.” Why, you ask?
Three months ago, I called Hobson Air Conditioning and Heating to get a quote on a new HVAC system as our old one had shut down (hey, it was 30 years old!). You know how the story goes…Hobson sent in their salesperson who gave us a one and a half hour spill on how energy efficient a new system is, the health benefits of a new system, the money you will be saving when you purchase a new system, how their company holds themselves up to the highest of standards, yada yada yada. Then the Hobson salesperson showed us his little chart with the pricing for a new HVAC system–$8000 for a three ton unit.
How I got ripped off:
Our air conditioning was out, so during this entire sales pitch my husband and I (not to mention our three little boys) were sweating great drops of saltwater in 95 degree heat—and to be honest with you, both of us really couldn’t at that point have cared about the pricing: we just wanted air conditioning. To make the deal even sweeter, the salesperson told my husband and I that Hobson would have a crew in two days to give us air conditioning. Great! Hobson installs the unit on the appointed day and we set the thermostat at 76 degrees to save some money.
Three months later:
It is 78 downstairs, it is 85 degrees upstairs, and it is 92 degrees in my office (and let’s not talk about the sweat dripping down my forehead at 7 PM).
So, I call Hobson to tell them to fix the cooling problem and Hobson tells me that they will have a technician out to determine what is going on. They better—they did guarantee our comfort.
The scheduled day comes and I get a call from dispatch telling me they are going to have to reschedule a technician to come out to my home. Some emergency had come up (they were probably selling someone else a new unit). I tell them fine, lets reschedule for next week at the same time.
That day arrives and Hobson calls me again to tell me that their technician is running late and will be with me just “as soon as possible, but before 5 PM.” Five o’clock comes and goes and I still hear nothing from them. I figure they have forgotten me until I get a call at 7:30 PM telling me that their technician is STILL working in my area and would I like to continue to wait? Whoa…just wait a minute! I didn’t even realize I was still waiting! Ok sure, even though I am really pissed at this point.
You’ve got to be kidding me, I asked myself. There is no reason why I should be having technicians coming to my home that late at night. I pick up the phone and dial their dispatch back to tell them I am going to have to reschedule, that it is just too late and I have other plans. No one answers Hobson’s phone! Argh! At 8:30, Hobson calls me back to tell me their technician is…yes…STILL working with another client. I think I am beginning to smell BS (no, that is not bologna slices). We reschedule for another day at the same time.
Well, today was supposed to be the big day. Hobson let me down again. They called me at 4:44 PM this afternoon to tell me their technician is….STILL working with another client. They were supposed to call me back with how long he was going to take. It is now 9:06 PM and I still have not heard from them. Sweat beads are forming on my face, I am wearing very little, and my family is BURNING UP in our house that Hobson was supposed to cool.
You know what Hobson? Take your stinking HVAC back and give me my money back—your company’s service is not worth beans!